Terms of Service

Last updated: June 10, 2026 · Gungnir Leatherworks LLC

By using this website or placing an order, you agree to these terms. Plain English where possible; the protective language is here because lawyers are sometimes right.

Handmade means handmade

Every item is made by hand, most to order. Leather color and grain, dye take-up, stamp placement, edge finish, and exact dimensions are approximate and will vary from piece to piece. These natural variations are inherent to a handmade product and are not defects. Product photos and the on-screen customizer preview are representative, not exact.

Orders, made-to-order timelines & payment

Made-to-order items (including custom Wave Cardholder builds) are typically ready in about two weeks; we'll tell you if your build will take longer. All payments are processed by Square, Inc. We never see or store your card details. Prices are in U.S. dollars. Applicable sales tax is collected at checkout. We may cancel and refund any order we can't fulfill.

Changing or canceling a custom order: email info@gungnirleather.works within 24 hours of ordering, or before we cut leather for your build, whichever comes first. After that, the piece is underway and the order is final.

Shipping

  • We ship within the United States only, via USPS Ground Advantage (2–5 days), at a flat $8 shown at checkout.
  • Timing: ready-made items ship within a few business days. Made-to-order pieces ship when they're finished, typically about two weeks after the order.
  • Tracking: every shipment includes tracking, sent to your email.
  • Address errors: double-check your shipping address at checkout; reshipping a package returned for a bad address is at the buyer's cost.
  • Lost or damaged in transit: email us within 7 days of the expected delivery and we'll make it right with the carrier.
  • Marked delivered but not received: if tracking shows your package as delivered but it isn't there, email us within 7 days and we'll help you file a claim with USPS. Once the carrier marks a package delivered, we can't be responsible for theft or loss after that point.

Returns, refunds & repairs

Because every piece is made by hand, most of them to order, all sales are final. We don't accept returns or exchanges, and we don't issue refunds, on either ready-made or custom, made-to-order items.

What we stand behind is the work. If you spot a problem with the stitching or workmanship on something we made, here's how we'll make it right:

  • Email us within 7 days of receiving your order at info@gungnirleather.works and we'll arrange a repair at no charge for our workmanship.
  • Shipping: you cover shipping the piece to us; we cover the repair and the return trip back to you.
  • What's covered: our workmanship — the stitching, construction, and finish. It doesn't cover normal wear and tear, or loss, theft, soaking, burning, pets, or modifications by others.

(The only time we refund is when we can't complete an order ourselves; see Orders, made-to-order timelines & payment above.)

Disclaimer of warranties; limitation of liability

Except for the limited repair remedy described above, this site and our products are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and accuracy. To the maximum extent permitted by law, Gungnir Leatherworks LLC's total liability for any claim arising from this site or a product is limited to the amount you paid for the item giving rise to the claim, and we are not liable for indirect, incidental, or consequential damages.

Your content & conduct; indemnification

You agree not to misuse this site and to indemnify Gungnir Leatherworks LLC against claims arising from your violation of these terms or misuse of our products.

Intellectual property

The Gungnir Leatherworks name, knotwork mark, product designs, photos, and site content are our property. Don't reproduce them without written permission.

Governing law

These terms are governed by the laws of the State of Tennessee, USA, without regard to conflict-of-law rules. Venue for any dispute lies in the state or federal courts of Tennessee.

Changes

We may update these terms; the "last updated" date above reflects the current version. Material changes apply to orders placed after the change.

Questions: info@gungnirleather.works